Terms & Conditions

For the purpose of this website Zenora Wellness Center also refers to Zenora.

The content and information displayed on this website (“zenorafrica.com”) is the property of Zenora Wellness Center. The downloading, reproduction, or retransmission of Zenora Wellness Center information, other than for non-commercial individual use, is strictly prohibited.
The package order feature of the site is provided solely to assist you to buy a spa package not to make an actual booking for a specific day or time. You understand that abuse of the facilities may result in you being denied access to such facilities, at the sole discretion of Zenora Wellness Center.
By using this website you are accepting all the terms and conditions set forth below. If you do not agree to each and all of these terms and conditions please do not use the site. We reserve the right, at our discretion, to change and or modify portions of these terms at any time without notice and, unless otherwise indicated, such changes will become effective immediately; therefore, please check these terms periodically for changes.
If you are under the age of 18 years old, you must use this site with the supervision of a parent or guardian. If you represent that you are sufficient legal age to use this website you will be bound by any legal obligations and liabilities that you may incur as a result of your use of this website. You agree to supervise all usage by minors of this website under your name of account.

DELIVERY POLICY

Delivery or goods and services is subject to availability and receipt of payment, requests will be processed within 24 hours and delivery confirmed by way of email or WhatsApp. All purchased goods can be obtained at our spa in Kigali. You will be provided with an order confirmation after payment. In cases of unavailability, Zenora Wellness Center will arrange alternative dates or refund the client in full within 30 days.

RETURNS AND REFUNDS POLICY

For health & hygiene reasons, we cannot accept returns of any Zenora Wellness Center products. The provision of goods and services by Zenora Wellness Center is subject to availability. In cases of unavailability, Zenora Wellness Center will refund the client in full within 30 days. Last minute cancellation of a confirmed order booking and/or a ‘no-show’ will result in a 100% forfeit of the full value of the order. Rescheduling within 24 hours of your treatment date will result in a 50% forfeit of the full value of the order. All other cancelations will be refunded at no cost to the client.

CANCELLATION POLICY

Cancellation of orders or services by the client is also subject to cancellation terms provided on zenorafrica.com/policies.

REFUND AND RETURN POLICY

Once a voucher has been purchased, no refund will be issued

PAYMENT OPTIONS ACCEPTED

Payment may be made in Cash or via Visa, MasterCard, Diners, American Express Credit Cards or by MTN Mobile Money.

CREDIT CARD ACQUIRING AND SECURITY

Credit card transactions will be acquired for Zenora Wellness Center via Equity Bank or Direct Pay who are the approved payment gateways. They use the strictest form of encryption no credit card details are stored on the website.

CUSTOMER DETAILS SEPARATE FROM CARD DETAILS

Customer details will be stored by Zenora Wellness Center separately from card details which are entered by the client on Direct Pay secure site.

MERCHANT OUTLET COUNTRY AND TRANSACTION CURRENCY

The merchant outlet country at the time of presenting payment options to the cardholder is Rwanda. Transaction currencies are RWF, USD or EUROS.

RESPONSIBILITY

Zenora Wellness Center takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.

LIMITATION OF LIABILITY

TO THE MAXIMUM EXTENT PERMITTED BY LAW, ALL ZENOR WELLNESS CENTER INFORMATION IS PROVIDED “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. Some jurisdictions do not allow the exclusion of implied warranties, so the above exclusion may not apply to you.
To the maximum extent permitted by law, we and third parties connected to us hereby expressly exclude any liability for any direct, indirect or consequential loss or damage incurred by any user in connection with our site or in connection with the use, inability to use, or results of the use of our site, any websites linked to it and any materials posted on it, including, without limitation any liability for loss of income or revenue; loss of business; loss of profits or contracts; loss of anticipated savings; loss of data; loss of goodwill; wasted management or office time; and for any other loss or damage of any kind, however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable, provided that this condition shall not prevent claims for loss of or damage to your tangible property or any other claims for direct financial loss that are not excluded by any of the categories set out above.
This does not affect our liability arising from our negligence, nor our liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter, nor any other liability which cannot be excluded or limited under applicable law.
With respect to all communications you make to Zenora Wellness Center regarding Zenora Wellness Center Information including but not limited to feedback, questions, comments, suggestions and the like: (a) you shall have no right of confidentiality in your communications and Zenora shall have no obligation to protect your communications from disclosure; (b) Zenora shall be free to reproduce, use, disclose and distribute your communications to others without limitation; and (c) Zenora shall be free to use any ideas, concepts, know-how, content or techniques contained in your communications for any purpose whatsoever, including but not limited to the development, production and marketing of products and services that incorporate such information. The above is limited only by our commitment and obligations pertaining to your personal information (for more information, please see our Privacy Statement).

CONTENT OF THE SITE

Whilst every effort is made to update the information provided on this website on a regular basis, Zenora Wellness Center makes no representations or warranties, whether express, implied in law or residual, as to the accuracy, completeness or reliability of information contained on any of the pages comprising the website and shall not be bound in any manner by any information contained on the website or any of the pages comprising the website. Zenora Wellness Center reserves the right at any time to change or discontinue without notice, any aspect, feature or service offered by way of this website. No opinions, information, data or content contained on the website shall be construed as advice and same are offered for information purposes only. Zenora Wellness Center gives no warranties and makes no representations as to the accuracy, completeness or reliability of any such opinions, information, data or content.

EXTERNAL SITES

If you choose to leave this Zenora Wellness Center site via links to other non- Zenora Wellness Center sites, Zenora Wellness Center is not responsible for the privacy policies of those sites or the cookies those sites use. In addition, because Zenora Wellness Center has no control over such sites and resources, you acknowledge and agree that Zenora Wellness Center is not responsible for the availability of such external sites or resources, and does not endorse and is not responsible or liable for any content, advertising, products, or other materials on or available from such sites or resources.

SYSTEM AVAILABILITY

Zenora Wellness Center will make all reasonable endeavours to maintain full system availability, except during scheduled maintenance periods.

APPLICABLE LAW

This is a Rwanda based business’ website and is subject to the laws of the Republic of Rwanda. Zenora Wellness Center will disclose any information regarding the use of this site including personal information pertaining to you without your permission when required by law, or in good faith belief that such action is necessary to investigate or protect against harmful activities to Zenora Wellness Center guests, visitors, associates, or property (including this site), or to others.
Any claim, dispute or impasse relating to these terms and conditions shall by governed by the laws of the Republic of Rwanda without giving effect to any principles of conflict of law. You hereby consent to exclusive jurisdiction of the Supreme Court of Rwanda in respect of any disputes arising in connection with the services referred to herein, or these terms and conditions or any matter related to or in connection therewith.

CHANGES TO THE GENERAL TERMS

Zenora Wellness Center may revise these terms and conditions at any time by amending this page. You are advised to check this page from time to time to take notice of any changes we made, as they are binding on you. Some of the provisions contained in these terms and conditions may also be superseded by provisions or notices published elsewhere on our site.